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Up next

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a new customer service initiative called
City Star your opportunity to recognize

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outstanding city employees and volunteers
Well the city's customer service

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initiative is really

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a three prong approach to address improvements
to our customer service methods it

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starts with a program that's
educational and we have

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a team that's going around to the all of
the departments in training the second

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piece is recognition and that's where we
have our city's Star program and the third

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piece is an assessment tool who are going
to evaluate how well we are doing in our

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training there's

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a group of city employees that represent
the five primary areas of the city that

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includes police department fire department
public works administration and our

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community development department
and we get together once to twice

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a month to discuss customer service
improvements ideas and to help each other

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improve in each department and then just
share ideas on what we can do to improve

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customer service or different ways of
providing customer service to the public and

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to you know amongst ourselves our real goal
here is to make sure that the customers

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we serve both internally and externally
are going to get consistent high quality

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customer service while our goal is to
provide service to the public so when they

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come in they feel like they their money's
worth in all departments so that we're

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all providing the best we can in customer
service at the city the end result is

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that we've developed the city's star
recognition program it's the city's special

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thanks and recognition program for and for
us its employees being recognized for

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excellent customer service monthly in each
department the City star is our way of

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saying thank you to our employees and
recognize in those people that go don't just

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come here to do their day to day job but
actually go beyond the real benefit we

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hope the public will see that they have
consistent high quality customer inner.

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Actions with our employees our employees
will be better equipped to handle any

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situation or problem that arises are the
citizens bring to the table but what's

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unique about this program is we actually
came from within the city and put together

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a peer to peer teaching program so we
developed the customer service program within

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the city use and city employees
we didn't go outside and hired

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a consultant to come in and teach us we're
using the actual people that are working

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with these other people day to day basis
so our peers are coming in and saying

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here's what we can do to improve it.